EU Right of Withdrawal Policy
Last Updated: October 21, 2026
At Bivo, we respect your consumer rights and are committed to providing a transparent and straightforward shopping experience.
This policy explains the statutory right of withdrawal available to consumers in the European Union (EU) when purchasing products from https://bivo-official.com.
These rights apply in addition to our standard 90-day Return & Refund Policy.
1. Your 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the legal right to withdraw from your online purchase within 14 days without providing a reason, subject to applicable legal exceptions.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, physically receives the goods.
For orders containing multiple items delivered separately, the withdrawal period generally begins when the final item is received.
The 14-day withdrawal period starts from the date of delivery, not the date the order was placed.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, please contact our customer support team:
Email: info@bivo-official.com
Please provide:
- Your order number.
- Your full name and email address.
- The product or products you wish to withdraw from.
- A clear statement that you wish to exercise your right of withdrawal.
You do not need to provide a reason for withdrawing from your purchase.
You may use the model withdrawal form provided at the bottom of this page, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notification before the 14-day period expires.
Our customer support team will provide further instructions after receiving your request.
3. Orders Not Yet Dispatched
If your order has not yet been dispatched, please contact us as soon as possible.
We may be able to cancel the order before shipment and arrange a refund without requiring a return.
If your order has already entered the shipping process, cancellation may no longer be possible before dispatch. However, this does not affect your statutory right of withdrawal.
4. Orders Already Dispatched
If your order has already been dispatched, you may still exercise your right of withdrawal within the applicable 14-day period.
Once you notify us of your decision to withdraw, you must send the goods back within 14 days, unless we agree otherwise.
Please contact our customer support team for the correct return instructions.
Our designated return facility is located in China.
Return Address:
Bivo Return Warehouse
F4, No.1 South Door, Building 2
Sujia'Aihua Warehouse
No1511, Jin'gang Blvd, Jindong District
Jinhua, Zhejiang, China
Please contact us before shipping your return so we can provide the necessary return instructions.
5. Return Shipping Costs
For returns made under the statutory right of withdrawal, customers are responsible for the direct cost of returning the goods, provided they were properly informed of this responsibility before purchase.
Returns may need to be shipped to our designated return facility in China.
We recommend using a tracked shipping service and retaining proof of shipment.
If we supplied an incorrect or defective product, different consumer protection rules may apply, including rights relating to return shipping costs.
6. Refunds
If you exercise your statutory right of withdrawal, we will reimburse all payments received from you for the withdrawn purchase, including standard delivery charges where required by applicable EU law.
Additional delivery charges resulting from your choice of a more expensive delivery method than our least expensive standard delivery option are not required to be reimbursed.
Refunds will be made without undue delay and no later than 14 days after we have been informed of your decision to withdraw.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.
Refunds will be issued using the original payment method unless expressly agreed otherwise. You will not incur any fees from us for the reimbursement.
7. Product Condition and Exceptions
You may inspect and handle products to the extent necessary to establish their nature, characteristics, and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.
Certain products may be excluded from the statutory right of withdrawal under applicable EU law, including:
- Goods made to the consumer's specifications or clearly personalized.
- Sealed goods unsuitable for return due to health protection or hygiene reasons, if unsealed after delivery.
- Certain digital content and other goods or services covered by statutory exceptions, where the relevant legal conditions are satisfied.
These exceptions apply only where permitted by law.
8. Our 90-Day Return Policy
In addition to your statutory 14-day right of withdrawal, Bivo offers a voluntary 90-day return policy.
Our voluntary policy allows eligible products to be returned within 90 days of delivery, including products that have been opened and used, subject to the conditions in our Return & Refund Policy.
The voluntary 90-day policy does not limit or replace your statutory EU consumer rights.
For additional information, please refer to our Return & Refund Policy.
9. Model Withdrawal Form
You may use the following form to notify us of your decision to withdraw from your purchase. Using this form is optional.
To: Bivo
Email: info@bivo-official.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): ____________________
Order Number: ____________________
Ordered on: ____________________
Received on: ____________________
Consumer Name: ____________________
Consumer Address: ____________________
Date: ____________________
Consumer Signature (only if submitted on paper): ____________________
10. Contact Information
If you have any questions regarding your right of withdrawal or need assistance with a return, please contact us.
Email: info@bivo-official.com
Website: https://bivo-official.com
Please include your order number when contacting our support team.
Nothing in this policy limits or excludes any mandatory consumer rights available under applicable EU law.