Shop with complete peace of mind
Every Bivo order is protected by our 90-day money-back guarantee and a 12-month warranty.
90-day return policy
Try any Bivo product at home for 90 days. If you're not satisfied, contact us and we'll arrange a return and refund of the product price.
- 90-day returns
- Free shipping
- Support within 24 hours
Two layers of protection
90-day returns
Changed your mind or not happy with the product? Return it within 90 days of delivery — even if it's been opened and used.
12-month warranty
Covers defects in materials and workmanship under normal use. We'll repair, replace or refund a faulty product.
Real support
Our team replies within 24 hours and helps with setup, troubleshooting and claims.
Warranty terms
What the warranty covers
- Manufacturing defects in materials and workmanship
- Products that stop working under normal, intended use
- Items that arrive damaged or faulty
What the warranty doesn't cover
- Normal wear and tear, including batteries that lose capacity over time
- Damage caused by accidents, drops, water (unless the product is rated waterproof), misuse or unauthorized repairs
- Consumables and cosmetic damage that doesn't affect function
How to make a claim
Email info@bivo-official.com with your order number, a short description of the issue and a photo or video. We'll review your claim and reply within 24 hours with the next steps — usually a replacement, repair or refund.
This warranty is in addition to, and does not limit, your statutory rights under local consumer law.
Need to make a claim?
Contact us with your order number and we'll take care of it.