Return & Refund Policy

90-Day Return Policy

You have 90 days from the date you receive your product to request a return.

We want you to have enough time to properly try your product and determine whether it is right for you.

• Products may be opened, used, and tested during the 90-day period.
• The product does not need to be unused or unopened to qualify for a return.
• If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order.
• All returns must be approved by our customer support team before being sent back.
• Products must be returned according to the return instructions provided by our team.

We recommend keeping the product, packaging, accessories, and any included components until your return or refund request has been fully resolved.

90-Day Money-Back Guarantee

Our 90-day money-back guarantee allows you to open, use, and test your product before deciding whether it is right for you.

If you are not satisfied with your purchase, contact us within 90 days of receiving your order to request a return.

Once your return has been approved and the product has been returned according to our instructions, you will be eligible for a full refund of the purchase price, subject to the terms of this policy.

Defective, Damaged, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@bivo-official.com within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A description of the issue
• Clear photos and/or videos showing the defect, damage, or incorrect item

After reviewing your claim, we can provide a free replacement at no additional cost.

If you prefer not to receive a replacement, you may request a return for a refund. The product must be returned according to the return instructions provided by our customer support team before a refund can be issued.

Please do not dispose of or return a defective or damaged product without contacting us first, as we may require additional information, photographs, or videos to review your claim.

How to Start a Return

To initiate a return, please contact us at info@bivo-official.com and provide:

• Your order number
• The reason for your return

Our customer support team will review your request and, once approved, provide you with the correct return address and return instructions.

Important: Do not send your order back without first receiving return approval and instructions from our customer support team. Returns sent without prior authorization may not be accepted or eligible for a refund.

Return Shipping

Customers are responsible for arranging and paying for return shipping unless otherwise required by applicable consumer protection laws.

All returns must be sent using a trackable shipping service. After shipping your return, you must provide us with the valid return tracking number.

Tracking is required so that both you and our team can verify that the returned package has been delivered to the correct return location.

Returns sent without valid tracking cannot be accepted or processed for a refund, as we are unable to verify that the returned product was received.

Please keep your shipping receipt and tracking information until your refund has been fully processed.

Original shipping fees, if applicable, are non-refundable.

Order Cancellations

Orders may be cancelled for a full refund as long as they have not yet been shipped.

Our standard order processing time is approximately 1–2 business days. If you would like to cancel your order, please contact us as soon as possible at info@bivo-official.com and include your order number.

We will make every effort to process your cancellation before the order is dispatched.

Once an order has already been shipped, it can no longer be cancelled. If your cancellation request is received after shipment, you may receive the package and then request a return under our 90-day return policy.

Refund Processing

Once your approved return has been delivered and received, we will inspect the returned product and notify you regarding your refund.

If approved, your refund will be processed to your original payment method within 5 business days.

After we process the refund, your bank, credit card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Important Return Requirements

To ensure your return can be successfully processed:

• Contact us and receive return approval before shipping the product.
• Send the return to the return address provided by our customer support team.
• Use a trackable shipping service.
• Provide us with the return tracking number after shipment.
• Do not dispose of a defective or damaged product while a claim is being reviewed unless our customer support team specifically instructs you to do so.

If you have any questions regarding a return, refund, replacement, or cancellation, please contact us at info@bivo-official.com before sending your product back.